TRIUVAE
Contact Us
How can I contact Triuvae?
You can find all the contact details here.
When can I contact the Customer Service team?
Our advisors are here to help you. They will gladly respond to your inquiries and provide advice on your purchases from Monday to Friday from 10:00 AM to 7:00 PM; Saturday 10:00 AM to 4:00 PM
What languages can the Customer Service team assist me in?
Note that our advisors can assist you in English, Italian, German.
Can I book a Boutique appointment online?
Yes. Please click here
TRIUVAE
My Account
I cannot log into My Account. What should I do?
If you forgot your password, click the "Forgot your password?" link on the Login page and follow the procedure to change it.
Please contact our Customer Service Team for further assistance.
How can I add a previous order to My Account if I checked out as a Guest?
Currently it is not possible to add prior purchases to a new account. We recommend creating an account before checking out to ensure your Triuvae purchase history is complete and up to date.
I am not receiving the newsletter. What should I do?
We suggest checking that “Triuvae customer care email id" is added to the safe senders list of your email account — your anti-spam filter settings might be blocking our newsletters.
Please contact our Customer Service Team for further assistance.
How can I unsubscribe from the newsletter?
You can unsubscribe at any moment by clicking on the unsubscribe link at the bottom of our newsletters. This will open a webpage where you can confirm your decision to unsubscribe.
It may take a few days to process your choice, and you therefore may receive a few more newsletters before you are officially unsubscribed.
How can I delete my account?
Please contact our Customer Service Team to cancel your account.
TRIUVAE